Home Contents Insurance Claims Advice

To ensure prompt claim processing, it is important that you submit the following to your insurer:

Outpatient Claim Basic Information Required

• Complete the relevant Claim Form
• Attach receipts with doctor’s signature and hospital/clinic chop to the Claim Form
  - Must be original receipt (with diagnosis, date of service, breakdown of expenses)
  - Make sure your (i.e. the patient’s) name is clearly shown on the receipt
  - Attach doctor’s referral letter if required

Additional information is required for some specified benefits:

Outpatient Diagnostic Laboratory Tests

• A referral letter indicating signs and symptoms of the sickness issued by the attending physician.
• Type of blood test/X-ray/Ultrasound recommended by the attending physician.
• A copy of the laboratory test report may be required for reference.

Outpatient Specialist Consultation

• A referral letter indicating signs and symptoms of the sickness issued by the attending physician.

Prescribed Medicine and Drugs

• Name of medicine prescribed by the attending physician.

Inpatient Claim

• Complete the relevant Claim Form, ensuring that the correct sections are completed by and the attending physician/surgeon (waived for Government Hospital Admission).
• Attach itemized hospital statement, doctor slip, original deposit and final payment receipt to the claim form.

All claim forms must be submitted within 60days

Please note that any incomplete claim form or missing supporting documentation will delay the processing and payment of your claim. The above are general claim guidelines, further information can be provided upon request.